IPAP
The International Patient Advocate Program (IPAP) at Ratchaphruek Hospital is comprised of a team of service-oriented professionals that takes pride in providing a supportive, personalized, and welcoming atmosphere for our international patients. Each patient is assigned a dedicated team member as their advocate on their first contact with the Hospital. Their advocate translates, advises, and coordinates with their patient from pre-admission functions, throughout their stay in Thailand, until their arrival back home. Whether you want to discuss travel arrangements, accommodation, hospital admissions, communication with a medical specialist, plans for your accompanying friends or family, or simply enjoy a bit of companionship, our staff will help you enjoy a truly seamless and relaxed experience at Ratchaphruek Hospital.
Services provided to Medical Travel Program patients include but are not limited to:
- Free pre-admission consultation and medical advice through e-mail. Provision of a sustainable treatment plan with initial fee quotation following the recommendations of the specialist and/or surgeon. Note: Recommendations are based on the patientâs up-to-date medical records/history, MRI, and photos.
- Translation and interpretation service in: Thai, English, Chinese (Mandarin) and Lao.
- Provide personalized care of patients during their hospitalization, post-operative procedures, recovery, and departure.
- Guidance with Thai visa issues.
- Assistance with health insurance.
- Liaison service with Embassies and international organizations.
- Making Appointments and setting schedules for the doctor and patients.
- Providing medical reports for all IPD and OPD urgent cases, and preparing fit-to-fly medical certificates for patients traveling abroad.
- Catering of special diets such as: vegetarian, western and Muslim.
- Airport arrival and departure, and hotel/hospital transport services.
- Coordinating with accounting and cashier departments for details of medical expenses, payment problems, and financial related discrepancies.
- Buddhist, Christian, and Muslim prayer rooms.
- Access to the Rehabilitation Centre
IPAP
Pre-arrival
- Healthcare at Ratchaphruek Hospital
- Safety and Security
- Immigration and Customs
- The Entry into Thailand
- Travel Advice and Support
- Travel Checklist
- Patient’s Rights and Patientâs Responsibilities
- Special Announcement
- Safety Protocol (Infographics)
- Package for Medical Travel
- Telemedicine
- Accredited Standard & Awards
Arrival
- Ratchaphruek Airport Representative
- Meet and Greet at Khon Kaen airport
- Map to Ratchaphruek Hospital
- Safe and clean
Admission
Departure
- Pre-Discharge Plan
- Discharge Plan
- Follow Up
- Level of Satisfaction for Health Experience
- Patient ExperienceÂ