Admission : Payment

Payment Process and Payment Channels 

Patients can make payments within 7 days from the date of receiving medical treatment plan. They have the option to pay in full in advance or make a deposit of 20% of the total amount (the remaining balance can be paid during the course of treatment or on the day of discharge).  

The following payment channels are available: 

1. Cash payment,  OnlyThai Baht currency is accepted, and there is a service available for currency exchange at any local Thai  bank during its operating hours. You can check the exchange rates at Kasikorn Bank’s website: https://www.kasikornbank.com/en/rate/pages/foreign-exchange.aspx 
2. Credit card payment (without additional fees), Ratchaphruek Hospital accepts payment through the EDC machine using the following major credit and debit cards : VISA / MasterCard / JCB / UnionPay /  Mastercard Secure
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3. Payment through bank transfer
   • For payment via E-Wallet, Alipay is accepted. 
   • Payment through bank transfer, you can transfer the payment to the specified bank account as follows:  

Note: 

Bank transfers may incur fees according to the rates set by each bank. The transfer amount does not include bank fees. Please inform the bank and the card issuer if you wish to perform international financial transactions and inquire about fees for credit card usage or international transfers. 

• After making the payment, please send the payment evidence via email to cashier@rph.co.th. 
• For cash payments, they can be made at the inpatient cashiers’ department from 08:00 AM to 09:00 PM. After 09:00 PM, payments can be made at the outpatient cashiers’ department or through the payment service provided in the patient’s room. (Cash payments are accepted in Thai Baht currency only). 
• The hospital provides a currency exchange service at our bank free of charge, with the exchange rates announced by the bank. 
• For more information, please contact us:
  • E-mail: cashier@rph.co.th
  • Tel. 043-333555 ext. 4030-4036

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Refund Process and Additional Payment Receipts 

In the event of a refund, the hospital will process refunds under the following circumstances: 

• If the service recipient is unable to receive the service due to medical limitations, the hospital will refund the remaining amount after deducting any expenses incurred. 
• If the hospital is unable to provide the service due to equipment or tool unavailability, a full refund will be issued. 
• In cases where the service recipient requests to cancel their appointment, the hospital will refund the deposit amount after deducting 20% from the total amount stated in the quotation. 
• In extraordinary circumstances such as natural disasters, wars, epidemics, etc., the hospital will consider refunding the appropriate amount. 

Refund Channels 

• In the case of cash refunds, the cashier staff will follow the standard procedures for cash disbursement. 
• For refunds made through bank transfer, the refund will be processed by transferring the funds to the patient’s provided bank account. The hospital will initiate the refund within 15 days, based on the bank information provided to the hospital. 
• For refunds made through credit card payments, the refund will be credited back to the original credit card used for the payment. The refund process will be conducted through the bank’s system within 7 days of the banking operation, and the amount will be returned according to the terms and conditions of the respective bank. 
• For refunds made through debit card payments, the refund will be credited back to the original debit card used for the payment. The refund process will be conducted through the bank’s system within 30 days of the banking operation, and the amount will be returned according to the terms and conditions of the respective bank. 

Additional Payment Cases (Using the same payment channels) 

In the event of additional payments, the following scenarios may require additional payment: 

• Other expenses, including non-medical services. 
• Expenses arising from complications during the course of treatment. The hospital will provide an estimate before proceeding with the medical treatment. 
• Expenses that are not covered by the agreed-upon program. 

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Health Insurance Claim Process 

Once the insurance claim approval has been obtained, the hospital will proceed with the following steps: 

In the case where the insurance claim approval is received on the same day: 

• If the claim approval covers the full expenses, the cashier staff will send the invoice for reimbursement to the insurance company and proceed with refunding the amount to the patient according to the refund procedures. 
• In the case where the claim approval covers only partial expenses, the cashier staff will send the invoice for reimbursement to the insurance company as per the approval letter. They will also issue a receipt deducting the approved amount from the upfront payment made by the patient. The remaining amount will be refunded to the patient according to the refund procedures. 

In the case where the claim is not approved on the same day: 

• The patient will be required to pay the medical expenses by providing a deposit towards the treatment costs. 
• Once the claim decision is received, the cashier staff will proceed with refunding the amount to the patient using the same refund procedures as mentioned earlier for same-day approvals. 

Note: For the benefit of using insurance rights, please inform your rights and check your coverage rights before traveling, during medical treatment and end of medical treatment.

In the case of health insurance coverage, Ratchaphruek Hospital has partnerships with the following insurance companies as part of the contractual agreement: 

1.APRIL Assistance (Thailand) Co.,Ltd 

• if Assistance 
• INTANA 
• SOS INTERNATIONAL 
• Hallesche insurance 
• Alm. Brand โดย SOS INTERNATIONAL 
• RABBIT CARE COMPANY LIMITED 
• Liberty Insurance 
• Zorgpas 
• Akava 

2.Asian Assistance  

• ADAC Versicherung AG 
• AXA Krankenversicherung AG 

3.Falck Global Assistance Limited. 

• Tryg Travel Insurance
• Fende Forsikring Travel Insurance 

4.Assist International Services Co.,Ltd.